Return and Cancellation Policies
The KJV Store Guarantee & Return Policy
At TheKJVStore.com, we want to be sure that you are a satisfied customer. If we made a mistake on your order or if a defective or damaged product is received, we will replace your item immediately and pay for any applicable return shipping with no questions asked.
If for any reason you are not satisfied with the product you have received, you have Fourteen (14) days to contact us by phone or email to notify us of the return and to verify the correct Return Address. Returnable items still in new condition (excluding items with Name Imprinting or Custom Thumb-Indexing) are eligible for an exchange or refund (minus original shipping charges). The customer is responsible for all return shipping charges, but will receive a full 100% refund or exchange credit of the original purchase price of the item. It is recommended to return authorized items via a traceable method and to provide the tracking information to our customer service department. Refunds are typically processed within Five (5) business days of receipt on items received in new and satisfactory condition. Tracking information on returned shipments can expedite this process.
Please Note: Items returned a.) without proper notification to The KJV Store, b.) without an Authorization Code or Return Instructions, c.) to the wrong address, d.) Items marked as "Non-Returnable" or deemed Non-Returnable by The KJV Store Staff, or e.) not adhering to this return policy in any other way are not eligible for refund or exchange, and no refund or exchange will be issued on such returns. We greatly value your business and appreciate your understanding in regards to this policy. In short, if you experience a problem of any kind with your shipment or any item received, please notify us as quickly as possible so that we may provide you with excellent service and a speedy resolution.
The KJV Store Cancellation Policy
At The KJV Store, we are committed to extremely fast order processing and shipping times. For this reason, once an order has been placed and paid for with a credit or debit card, the order cannot be cancelled. We cannot make any exceptions to this policy as all orders are immediately processed by our fulfillment partners and cannot be cancelled once submitted.